Your customers message at 11pm. Now someone answers.
Soluma sets up and runs an AI assistant across every channel your customers actually use — WhatsApp Business API, Instagram, Facebook, your website chat and your phone line. It answers from your real price list, hours and availability, captures what your team needs, and hands the conversation to a person the moment it matters.
Helps reduce missed and delayed replies. Capture customers before they go somewhere else.
Respond faster. Miss fewer messages. Give your team back time.
Soluma sets up and manages an AI customer engagement system that answers common questions, collects useful information and sends important conversations to the right person - across WhatsApp, web chat and other customer channels.
Price, hours, availability, location, what is included - the questions your team types out twenty times a day.
The system collects information and helps customers reach the appropriate next step.
Personal, sensitive or complicated conversations are handed to a real person.
Customers get helpful answers without waiting for someone to become available.
Your customers do not pick one app. They message wherever they already are.
WhatsApp, Instagram, Facebook, web chat, phone, SMS and email. All routed into one thread per customer.
One thread per customer, whichever app they started on. Your team stops switching between apps and personal phones, and you stop losing chat history when someone resigns.
Make customer communication easier for everyone.
- Messages sit unanswered after hours.
- Staff answer the same questions repeatedly.
- Important conversations get buried.
- Customers are passed between different people.
- Managers cannot clearly see what has been missed.
- Routine questions receive an immediate reply.
- Useful customer information is collected.
- Conversations are sent to the appropriate person.
- Your team focuses on questions that need a human.
- Customer communication becomes easier to manage.
AI handles the repeatable. Your people handle the important.
Research has found that responding to new enquiries quickly makes them considerably more likely to progress than waiting 30 minutes or longer.
Built around your business. Managed by Soluma.
You give Soluma your approved information, common questions, services, opening hours, policies and communication rules.
We connect the appropriate customer channels, prepare the replies and decide when the system should answer, collect information or involve your team.
We review how conversations are being handled, update information and improve weak answers and handovers over time.
This is not a generic chatbot. It is your customer support and sales conversation, trained on your business.
We build and train the replies from the information your business approves.
You do not need to tune or manage anything. We take care of it - you focus on your customers.
The system is designed to answer approved routine questions and involve your team when a human judgement is needed.
The system answers from information approved by your business.
Complaints, unusual requests and sensitive matters can be passed to your team.
You review and approve how it responds before it starts handling live conversations.
